Return and Exchange Policy
SAB Threads Clothing
Return and Exchange Policy
We want you to be completely satisfied with your purchase from Sab Threads. If for any reason you are not happy with your order, we are here to help.
Returns
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You have 7 days from the date of delivery to request a return.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging with all tags still attached.
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Please note that some items, such as those that are personalized or marked as final sale, may not be eligible for a return. This will be specified on the product page.
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The customer is responsible for the return shipping costs.
Exchanges
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If you need to exchange an item for a different size or color, please contact us within 7 days of delivery.
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The item must be unused, in its original packaging, and with all tags attached.
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Exchanges are subject to availability. If the item you want is not in stock, we can offer a refund or store credit.
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The customer is responsible for the return shipping costs for the original item and the shipping costs for the new item.
How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
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Send an email to our customer support team at [Your Email Address Here] with your order number and a brief explanation of why you would like to return or exchange the item.
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Once your request is approved, we will provide you with instructions on how to send the item back to us.
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After we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (this can vary depending on your bank's processing time).
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Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Your Email Address Here] with your order number and a photo of the item. We will work with you to resolve the issue as quickly as possible.
